The book had about 10 pages of info on folks that had rented their machines lately..Name, address, driver's license #, birthdate, phone #, and in some cases, their VISA # and expiration. There were two renters per page and I was the second renter on the current page. I could have easily copied down the info on that page, or even better, pulled out the previous pages and stuffed them in my skirt pocket.
In addition, the book was just laying on the counter. It was inside a locked service counter area, but so what. I could have reached over the counter and grabbed it at the right moment.
Noting how sloppy they were with personal info, I wrote down my info somewhat incorrectly, assuming they would not double check (they didn't). [I didn't have time to go to another place; I had to clean my carpet for an upcoming event; besides, the next guy is probably just as bad].
After renting the machine, I tracked down the manager and explained my concerns (I told him GSO would DDOS his store website if he crossed me...ha ha). He was real nice and explained the book was supposed to be kept in the safe and the clerks were supposed to fill out the info after asking the renter all the Q's. He said he'd fix it.
When I returned the unit later, the manager processed the return, and found the book on the counter again (after the service desk for closed for the night!). He also said the clerk did what she did because their was a line and she wanted to get to the other folks. I explained that such behavior not only put his customers at risk, but also the company. He said he'd take care of it. I doubt anything will change.
Any comments? What other types of issues like this has anyone found recently?
p.s. As usual, the carpet was much cleaner except for the standard spots. Long live little children!
